Meet the Team

Do you know who is on your property or in your home? You should!

ClearPro is proud of our professional team. Our employees are put through some very extensive background checks and multiple face to face interviews.  We have spent a great amount of time to choose the best candidates to be able to give you, our customer, exactly what you want and need before you even ask. With extensive training in safety, customer service, and advanced window cleaning skills, we know our team is absolutely the best. Below you will be able to get to know our residential and commercial window cleaning specialists before you meet them in person. We want you to feel comfortable with us in your home or business.  You can rest assured that every team member has completed our extensive training program and has earned the right to wear the ClearPro Uniform.

We hope you find value in this information and look forward to working with you soon.

Nancy Miller : Owner/Operator

Nancy Miller

Owner/Operator

Nancy assumed her current responsibility with ClearPro in 2010. Her career path to the top position was anything but predictable. There was not a single morning in her life that Nancy woke up and said "Gee! I think I’d like to run a specialty cleaning business in Scottsdale, Arizona".

Nancy’s story begins January 1, 2002. She and her husband Doug decided that he should leave his successful manufacturing management career and buy a small business that they could run together. Nancy had no experience running a small business. In fact, she was a stay-at-home Mom for years working as a teacher’s aide for special needs children at a local school before the move to Scottsdale. Doug had years of senior management experience and an MBA. How hard could it be? They acquired their first small business in May 2002.

After surviving the Great Recession of 2008-2009 and losing half of their annual sales in the process, the Millers worked hard to rebuild sales. All was going well until September 2010 when Doug was diagnosed with Parkinson’s disease and became unable to work in the business. Fortunately, during their 8 years of working together, Doug had made it a point to expose Nancy to every aspect of the business. She learned how to clean windows, supervise employees, prepare sales quotes, and make sales calls. Nancy has proven to be a tremendous leader and works hard every day to continue growing the business. She prides herself in training each employee to think like an owner and to serve customers exactly the same way “Doug and I did it”.

Tim Miller : Senior Customer Care Specialist

Tim Miller

Senior Customer Care Specialist

Tim is a member of the ClearPro Leadership Team with responsibility for Sales and Marketing. In this role, he is continually working to create new ways to better serve our customers as well as to improve their overall level of satisfaction with the services we provide. Nothing delights Tim more than to read the last five-star review written by a happy customer. Nothing challenges Tim more than working with a customer who did not have a five-star experience to address his or her concerns. This sometimes results in making companywide changes thereby improving the overall quality of service for all our customers. No matter what Tim is involved in on any given day his primary focus is to create a growing family of happy customers.

Tim brings invaluable experience to the company gained in over 20 years of customer service, marketing and sales positions for large companies such as American Express and the Yellow Pages. Tim’s experience in small business began at the age of 14 when he started helping his father run a successful water business. Tim joined ClearPro full time in 2012 when we acquired his successful window cleaning business.

Tim is an Arizona native. He was born and raised in the Phoenix Metro Area. As a single parent of three children, Tim raises his family not too far from where he grew up. And to answer a most often asked question, no, Tim is not related to Doug and Nancy, but he is certainly a very important member of the ClearPro family.

Veronica Trauthwein : Customer Care Specialist

Veronica Trauthwein

Customer Care Specialist

Veronica is responsible for performing all the various duties and responsibilities required to provide our customers with service levels that exceed their expectations. Veronica has a memorable voice with her Chicago accent and is usually the first one to answer the phone when a customer calls. She works very hard to understand each customer’s needs and to recommend services that would be of benefit to them. During the time that she is on the phone, Veronica will be entering the customer’s order information into the database real time. Mapping and GPS software will help her to schedule the customer appointment taking into consideration the locations of jobs that have been previously scheduled.

Veronica tracks the status of every job scheduled throughout a given day to ensure that the technician crews are arriving within each customer’s two hour scheduling window. Veronica also generates and distributes to the window cleaning specialists the customer packets containing service orders, invoices, and sales information that they will require to complete the next day’s schedule. She receives back from the technicians all of the customer packets completed the previous day. She’s also responsible for all accounts receivable duties.

Joining ClearPro in 2015, Veronica brings 20 years of diverse customer service experience to the company. Customers tell us that her ready smile and pleasant personality radiate through the phone. Veronica excels at building strong relationships with her customers. She comes from a family of five siblings and was raised in the suburbs of Chicago.  Veronica moved to Arizona in 2010 with her husband and now calls Arizona her home.  She loves spending her free time being outdoors and hiking.

Charitta Shelton : Customer Care Specialist

Charitta Shelton

Customer Care Specialist

Charitta is responsible for performing all the various duties and responsibilities required to provide our customers with service levels that exceed their expectations. She works very hard to understand each customer’s needs and to recommend services that would be of benefit to them. During the time that she is on the phone, Charitta will be entering the customer’s order information into the database real time. Mapping and GPS software will help her to schedule the customer appointment taking into consideration the locations of jobs that have been previously scheduled.

Charitta spends the majority of her time each day on the phone speaking with customers.  She answers inbound and makes outbound calls scheduling appointments. She is also the friendly person calling from ClearPro to give you a reminder call the day before your next service. Her duties also include making follow-up calls the day after your appointment to make sure you were thrilled with your service.  The highlight of her day is when customers share that they were delighted with our service and we exceeded their expectations.

Joining ClearPro in 2017, Charitta brings a wealth of customer service experience obtained from many years of managing corporate call centers.  Customers tell us that her ready smile and pleasant personality radiate through the phone. Charitta relates well with our customers and excels in building strong personal relationships.

Juan De La Torre : Senior Commercial Window Cleaning Specialist

Juan De La Torre

Senior Commercial Window Cleaning Specialist

As our most tenured employee, Juan has completed over a dozen years of service with ClearPro.  Juan is responsible for commercial route window cleaning. Juan has done both residential and commercial window cleaning in the past, but prefers the work scheduling of commercial cleaning. Leaving his assistant manager position at KFC in 2005, Juan joined our family as an apprentice window cleaner, quickly learning all the basic skills to become successful.

Juan has grown to be dependable, reliable and very personable. His customers absolutely love him and so do we. Juan works very well independently and builds strong relationships with his customers. Window cleaner route work has a normal attrition rate and Juan has exceled in constantly being able to replace his lost work.

Born in Acapulco to a wonderful family, Juan moved to Phoenix when he was 18. His family is very close. They talk to each other almost every day. Juan is a proud parent to three very smart teenagers who excel in their schoolwork and are planning to attend college.

Juan consistently receives five star reviews from our customers.

Robert Mirabal : Senior Carpet Cleaning Specialist

Robert Mirabal

Senior Carpet Cleaning Specialist

Robert was recruited to join ClearPro as a member of the Leadership Team in 2014. Robert is responsible for running the day-to-day operations of our carpet and tile cleaning business unit.

ClearPro occupies a market niche for customers who desire a high standard for overall quality, professionalism, customer service, and value. The cleaning service model ClearPro uses relies on three key elements: "Best Equipment + Proven Chemistry + Meticulous Techs = WOW!"

Robert and his team are responsible for delivering Meticulous Service to each and every customer; and boy did we choose the right man for this position! The number of new and returning customers serviced by Robert continues to grow each and every day...AND ...so does his accolades. Robert’s positive customer feedback has been "off the chart!"  Robert consistently receives five star reviews from our customers.

Robert brings to ClearPro nearly 15 years of experience working in the carpet cleaning business trade. He is certified by the Institute for Inspection, Cleaning, and Restoration Certification (IICRC). He is well-versed in the hot water extraction method of carpet cleaning used by over 95% of carpet cleaners in the United States. Robert also has extensive experience in using encapsulation technology to clean high-traffic and/or large commercial floors requiring a continuous cleaning cycle.

Born and raised in New Mexico, Phoenix is now home for Robert, his wife, and two young children.

Greg Miller : Window Cleaning Specialist

Greg Miller

Window Cleaning Specialist

Greg is the youngest of Doug and Nancy’s three children.  His first exposure to window cleaning came in 2006.  During the summer of his freshman year of high school, Greg worked with his father Doug making them the first Father/Son window cleaning team to ever work for the company.

After taking time off to finish high school, travel internationally and attend NAU, Gregory re-joined the company full time bringing experience in the hospitality industry obtained from working in some of the finest golf courses in the nation.  Greg’s hobbies and interests include traveling to over 20 countries to date including China, Guatemala and Columbia.  Cooking and gardening are also passions.  He still plays golf as much as possible.

Greg is responsible for performing residential and large commercial window cleaning for ClearPro as part of a two-man team.  He has also, been assigned safety leadership responsibilities for the company.  In this capacity, he is responsible for the training and re-training as necessary of company personnel in order to keep the crew and general public safe.  He conducts pre-work safety meetings and monitors on-site work to ensure compliance with all federal and state OSHA regulations and safety standards. Greg also specializes in Pure Water Cleaning technology utilizing water fed poles.  He is very capable with pressure washing equipment.

Greg is very personable and loves to get to know our customers.  He is detail oriented and strives to do his very best work on each and every assignment he is given. Greg consistently receives five star reviews from our customers.

Isaiah Garcia : Window Cleaning Specialist

Isaiah Garcia

Window Cleaning Specialist

Isaiah is responsible for performing both residential and large commercial window cleaning services as part of a two-man crew.  Joining the company in 2013, he brings over 10 years of professional residential and commercial window cleaning experience to ClearPro.  Having left to work for other local window cleaning companies, Isaiah returned to ClearPro certain as he puts it, “That ClearPro is the most professional and best organized window cleaning firm in the valley”.  We are proud to have him back on the team.

As a member of the company safety committee, he has been assigned site safety responsibilities.  Isaiah has all of the safety certifications and training necessary to perform in this role.    He conducts pre-work safety meetings and monitors on-site work to ensure compliance with all federal and state OSHA regulations and safety standards.  Isaiah has also become the company expert for insect and solar screen cleaning.

Isaiah is a second generation bilingual American citizen who is proud of his Mexican heritage. Isaiah and all of his siblings were given Old Testament names by his father, a minister, and his mother.  Raised in a good Christian home, Isaiah has strong Christian values that he incorporates into his daily life.  He is married and enjoys raising their 3 young children.

Isaiah can normally be found in a happy mood with a big smile on his face.  Isaiah is well respected for the quality of his work and the efficiency by which it is performed.  The jobs that motivate him the most are the homes that are technically challenging – the more difficult the better. Isaiah is the happiest when he has a full day of window cleaning which will allow him to get in his zone where it’s just the glass and him as all outside distractions fade away. His greatest satisfaction comes seeing the smiles of customers who are thrilled when they see their sparkling, perfectly cleaned windows.

Isaiah consistently receives five star reviews from our customers.

Ryan Schulte : Window Cleaning Specialist

Ryan Schulte

Window Cleaning Specialist

Ryan is responsible for performing residential and large commercial window cleaning services as part of a two-man crew.  Joining the company in 2016, he brings to ClearPro over four years of professional window cleaning experience.  He began his window cleaning career in Las Vegas where he cleaned hotels for three years with a large window cleaning company.  After working two years cleaning luxury residential homes for ClearPro he much prefers the personal touch and interaction with residential clients.  Customers enjoy his good-humored personality and ready smile.

Ryan has a diverse post high school education graduating as an auto repair technician.  Pursuing his passion for food, Ryan next attended and graduated from Le Cordon Bleu College of Culinary Arts.

When not working for ClearPro, Ryan enjoys listening to classical music and the Beatles.  He spends a lot of time chasing around his two small nieces and singing their favorite “Frozen” songs.  He loves movies especially those directed by Stanley Kubrick and Martin Scorsese.  Sci-Fi movies are definitely his favorite genre.  Originally, a Kansas native Ryan now calls Arizona his home.

Ryan consistently receives five star reviews from our customers.

Mason Acosta-Soto : Window Cleaning Specialist

Mason Acosta-Soto

Window Cleaning Specialist

Mason is responsible for performing residential and large commercial window cleaning services for ClearPro as part of a two-man crew.  His partner is usually his father Rivera making them only the second Father-Son window cleaning team to ever work for the company. Joining ClearPro in 2014, Mason brings to ClearPro over 20 years of professional window cleaning experience.  He has 8 years of high-end residential experience and has 12 years of experience cleaning commercial buildings from 1 to 5 stories tall.  Mason, also, has extensive experience specializing in construction clean-up.  Living 15 years in Las Vegas before relocating to Phoenix in 2010, he gained valuable experience in management, marketing, customer service, and collections while cleaning windows.

Mason is a bilingual American citizen who is proud of his Mexican heritage. He is a very bright young man who has a very interesting combination of education and work experience.  Mason has earned a bachelor of fine arts degree majoring in architecture.  He has trained in the use of Photo Shop and other sophisticated graphics arts programs.  Other interests and hobbies include computer animation and house design including blue print creation.  Sharing his father’s passion for music, Mason enjoys listening to everything from classical to punk to hip hop in English, Spanish, Russian, and French as well as other languages.

Mason is very personable and loves to get to know our customers.  He is detail oriented and strives to do his very best work on each and every assignment he is given. Mason consistently receives glowing on line reviews from our customers.

Mason consistently receives five star reviews from our customers.

 

Horacio “Rivera” E.  Acosta-Rivera : Window Cleaning Specialist

Horacio “Rivera” E. Acosta-Rivera

Window Cleaning Specialist

Rivera is responsible for performing residential and large commercial window cleaning services for ClearPro as part of a two-man crew.  His partner is usually his son Mason making them only the second Father-Son window cleaning team to ever work for the company. Joining ClearPro in 2014, Rivera brings to ClearPro over 32 years of professional window cleaning experience.  He has 15 years of high-end residential experience, 16 years of experience cleaning commercial buildings from 1 to 5 stories tall, and 1 year high rise experience.  Rivera, also, has extensive experience specializing in construction clean-up.  Living 15 years in Las Vegas before relocating to Phoenix in 2010, he gained valuable experience in management, carpet cleaning, customer service, and janitorial services while cleaning windows.

Rivera is a bilingual American citizen who is proud of his Mexican heritage. He made the decision at a relatively young age to enter the U.S. legally to seek a better quality of life for his family. Rivera is happily married and is the proud father of 2 adult and 4 adolescent children.  During his free time, Rivera loves to sing songs, play the guitar, and dance.  A 1970’s teenager himself, Rivera still listens to classic rock ‘n roll music.  His favorite bands include Deep Purple, Led Zeppelin, Santana, Earth, Wind,& Fire, and ACDC.

Rivera is a very kind and charming man who loves to be around other people.  Our customers have found him to be very polite and very attentive to any special needs or requests they might have.  Rivera is an excellent window cleaner who takes great pride in the quality of work he delivers and overall level of service provided on every job he completes.  Rivera consistently earns 5 star ratings from on line reviews submitted by our customers.

Rivera consistently receives five star reviews from our customers.

Sebastian Dignotti : Window Cleaning Specialist

Sebastian Dignotti

Window Cleaning Specialist

Sebastian is responsible for performing residential and large commercial window cleaning services for ClearPro as part of a two-man crew.  Originally joining the team in 2013, Sebastian brings over five years of professional window cleaning experience to ClearPro.  Sebastian also specializes in Pure Water Cleaning technology utilizing water fed poles.  He is very capable with pressure washing equipment.

Having left to work for other local window cleaning companies, Sebastian returned to ClearPro certain as he puts it, “That ClearPro is the most professional and best organized window cleaning firm in the valley”.  We are proud to have him back on the team.

Being an Arizona native, Sebastian enjoys fishing, hiking, and camping. He likes all kinds of music.  He is an avid Arizona Cardinals fan.  As a young father of a little girl and a baby boy nothing brings him more joy then spending time with his kids and watching them grow.

Sebastian consistently receives five star reviews from our customers.

Travis Hayden : Window Cleaning Specialist

Travis Hayden

Window Cleaning Specialist

Travis is responsible for performing residential and large commercial window cleaning services as part of a two-man crew.  He is new to window cleaning having recently completed our apprentice window cleaning program.  Window cleaning is the perfect career for Travis as he is over six feet tall and has long arms.  Most importantly, Travis possesses the personal attributes necessary to be an excellent window cleaner.  Cleanliness and attention to detail are virtues. Customers really appreciate his cheerful and enthusiastic personality.  He says he likes to perform his job well so that customers will be happy and glad they chose ClearPro.  Travis has become an excellent addition to the team.

Travis moved to Arizona from Wyoming in 2017.  As a major sports fan, we are optimistic that he can be converted to an Arizona Cardinals fan.  Travis enjoys all kinds of music, but his favorite genres are Rock, Country and the Oldies.  Travis likes to travel.  In his free time, he loves watching action movies, enjoys cooking, swimming and running.